Zendesk
Company details
Company type
What is the website of Zendesk ?
When was Zendesk founded?
2007
How many employees does Zendesk have?
5001 - 10000
What is the annual revenue of Zendesk ?
> $1.0B
In which country is Zendesk most used?
United States
LinkedIn Page
Europe, the Middle East, Africa
Pricing page
What is Zendesk?
Zendesk is the ultimate customer experience platform. Whether you're a startup or a Fortune 500 company, Zendesk is built to help you provide the best customer service possible. With a beautiful and easy-to-use interface, Zendesk makes it simple to track and resolve customer issues. With integrations to all your other customer touchpoints, you can stay connected with your customers no matter where they are. Whether it's a phone call, a chat, or a tweet, Zendesk is the best way to take your customer service to the next level.
Why choose Zendesk?
There are many reasons to choose Zendesk as your customer support platform. Zendesk is one of the most popular customer support platforms on the market, and for good reason. Here are some of the top reasons to choose Zendesk:
1. Zendesk is easy to use. Setting up and using Zendesk is simple, even for businesses with no prior experience with customer support software.
2. Zendesk is feature-rich. The platform includes all the features businesses need to provide excellent customer support, including ticketing, live chat, knowledge management, and more.
3. Zendesk is scalable. The platform can be easily scaled to support businesses of all sizes, from small businesses to enterprise businesses.
4. Zendesk is reliable. The platform is built on a robust infrastructure that ensures high uptime and reliability.
5. Zendesk is affordable. The platform is very competitively priced, making it a great value for businesses of all sizes.
6. Zendesk provides excellent customer support. The company's customer support team is highly responsive and knowledgeable, and they're always available to help businesses troubleshoot any issues they may have.
Overall, Zendesk is an excellent choice for businesses of all sizes who are looking for a customer support platform that is easy to use, feature-rich, scalable, and affordable.
Pro's & cons
Zendesk is easy to use and has a beautiful interface.
Zendesk helps you track and resolve customer issues quickly and easily.
With integrations to all your other customer touchpoints, you can stay connected with your customers no matter where they are.
Zendesk is the best way to take your customer service to the next level.
Zendesk helps you provide the best customer service possible.
Limited Customization: While Zendesk does offer a lot of features, some users have found that it can be difficult to customize the platform to fit their specific needs.
Not Always User-Friendly: Some users have found that the interface is not always as user-friendly as they would like, and that it can be difficult to find certain features and information.
Can Be Expensive: Depending on the plan you choose and the number of users, Zendesk can be quite expensive for some companies.
Integration Issues: Some users have reported issues with integrating Zendesk with other customer touchpoints, such as phone calls or chatbots.
Zendesk Suite features
API
Account Alerts
Account Management
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Frequently asked questions
What is Zendesk?
Zendesk is a customer service and engagement platform that helps businesses improve their customer relationships.
What does Zendesk do?
Zendesk provides a suite of tools to help businesses manage their customer relationships more effectively. These tools include a ticketing system, a knowledge base, a live chat tool, and a customer satisfaction survey tool.
Why is Zendesk the ultimate customer experience platform?
Zendesk is the ultimate customer experience platform because it helps businesses to provide a better customer experience by improving customer relationships.
How does Zendesk help businesses?
Zendesk helps businesses by providing a suite of tools to help them manage their customer relationships more effectively. These tools include a ticketing system, a knowledge base, a live chat tool, and a customer satisfaction survey tool.
What are the features of Zendesk?
The features of Zendesk include a ticketing system, a knowledge base, a live chat tool, and a customer satisfaction survey tool.