UJET
Company details
Company type
What is the website of UJET ?
When was UJET founded?
2015
How many employees does UJET have?
51 - 200
What is the annual revenue of UJET ?
$2.0M - $5.0M
In which country is UJET most used?
United States
LinkedIn Page
California, Europe, United Kingdom, Switzerland
Pricing page
What is UJET?
UJET is the next-generation of customer service software that will revolutionize the way you interact with your customers. With an entirely new architecture, UJET delivers an unmatched foundation for security, reliability, and scale across your customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Why choose UJET?
There are many reasons to choose UJET. Our platform is simple and easy to use, offers a wide range of features, and is backed by a team of experts who are always available to help.
UJET is the perfect platform for companies who want to improve their customer support. Our features are designed to help businesses save time and money, while providing a great customer experience. With UJET, you can easily create a self-service knowledge base, automate customer support processes, and integrate with your existing systems. Plus, our team is always available to help you get the most out of our platform.
Pro's & cons
Increased Customer Satisfaction: UJET provides a seamless customer experience that is fast, efficient, and personalised.
Improved Operational Efficiency: UJET's cutting-edge technology automates and integrates your customer service operations for greater efficiency and productivity.
Reduced Costs: With UJET, you can reduce your customer service costs by up to 30%.
Flexible and Scalable: UJET is a flexible platform that can be easily scaled to meet the needs of any business size or type.
5.Increased Sales and Revenue: With happier customers comes increased sales and revenue for your business!
High initial costs: The UJET system is not cheap, and it may be cost-prohibitive for some businesses to implement.
Training required: Since the UJET system is so different from traditional customer service software, employees will need to be trained on how to use it. This could lead to a significant time investment for businesses.
Inflexible: Once implemented, the UJET system may be difficult or impossible to change or customize, meaning that businesses will need to stick with it even if they are unhappy with it down the line.
Limited integrations: The UJET system does not currently integrate with many other business systems (such as CRM software), which could limit its usefulness for some organizations.
Requires high-speed internet connection: In order to use the UJET system, businesses must have a high-speed internet connection—something that may not be available in all areas.
UJET features
API
Activity Dashboard
Alerts / Escalation
Appointment Management
Archiving & Retention
Auto-Responders
Automated Routing
Automatic Call Distribution
Frequently asked questions
What is UJET?
UJET is a customer service software that helps businesses interact with their customers.
What are some of the features of UJET?
Some of the features of UJET include the ability to create and manage customer profiles, chat with customers in real-time, and track customer interactions.
How does UJET compare to other customer service software?
UJET compares favorably to other customer service software in terms of features, price, and customer satisfaction.
How will UJET help businesses interact with their customers?
UJET will help businesses interact with their customers by providing a platform for customer communication and interaction.
What are some of the benefits of using UJET?
Some of the benefits of using UJET include the ability to improve customer satisfaction, increase customer loyalty, and reduce customer support costs.