Totango
Company details
Company type
What is the website of Totango ?
When was Totango founded?
2010
How many employees does Totango have?
51 - 200
What is the annual revenue of Totango ?
$15.0M - $25.0M
In which country is Totango most used?
United States
LinkedIn Page
United States
Pricing page
What is Totango?
Totango is the industry’s only Composable Customer Success Platform, purpose-built to meet you where you are in your own CS journey today and grow with you as your business needs change. Many of the world’s fast-growing businesses and well-established software giants like Google, SAP, and GitHub use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy. Start for free with the world's leading customer success platform.
Why choose Totango?
There are many reasons to choose Totango as your Customer Success Management platform. First and foremost, Totango is laser-focused on customer success. We pioneered the customer success movement, and our platform is built from the ground up to help companies put their customers first.
Second, Totango is incredibly flexible and can be tailored to fit any company's unique needs. We offer a wide range of features and integrations, and our team is always available to help customize the platform to fit your specific use case.
Third, Totango is backed by some of the most experienced and successful Customer Success leaders in the world. Our team has a wealth of experience and knowledge, and we're always happy to share best practices and advice.
Fourth, Totango is the most widely used CSM platform in the world. We have over 1,000 customers in more than 50 countries, and our platform is trusted by some of the biggest names in the business.
Finally, Totango is committed to helping our customers succeed. We offer world-class customer support, and our team is always available to help you get the most out of our platform.
Pro's & cons
Increased Customer Retention: The Totango platform can help you increase customer retention and reduce churn.
Improved Customer Engagement: Totango can help you improve customer engagement and satisfaction.
Greater Efficiency and Productivity: The platform can help you save time and be more productive in your customer success efforts.
Increased Revenue: Totango can help you increase revenue through upsells, cross-sells, and renewals.
Flexibility and Scalability: The Composable Customer Success Platform is designed to be flexible and scalable to meet the changing needs of your business over time.
Lack of features: One of the main cons of Totango is that it lacks some features that are available in other customer success platforms. For example, it does not have a built-in knowledge base or a live chat tool.
Limited integrations: Another downside to using Totango is its limited integrations with other software products. For example, it only integrates with Salesforce and Google Analytics.
No free trial: Unlike many other customer success platforms, Totango does not offer a free trial period for its users to try out the product before they commit to purchasing it outright.
Higher price point: Another potential con of using Totango is that its pricing plans are on the higher end compared to similar products on the market today.
Totango features
Account Alerts
Account Management
Alerts/Notifications
Campaign Management
Communication Management
Complaint Monitoring
Conversion Tracking
Customer Engagement
Frequently asked questions
What is Totango?
Totango is a cloud-based customer success management platform that helps businesses reduce churn, boost customer engagement, and improve customer lifetime value.
What are some of the features of Totango?
Some of the features of Totango include customer segmentation, engagement scoring, success plans, customer health monitoring, and more.
How can Totango help businesses?
Totango can help businesses by providing them with insights into customer behavior, identifying at-risk customers, and helping to create success plans to keep them engaged.
Why is Totango used by some of the world's leading companies?
Totango is used by some of the world's leading companies because it is a powerful tool for managing customer success.
How much does Totango cost?
Totango costs vary depending on the features and number of users required. Contact Totango for a quote.