Talkdesk
Company details
Company type
What is the website of Talkdesk ?
When was Talkdesk founded?
2011
How many employees does Talkdesk have?
1001 - 5000
What is the annual revenue of Talkdesk ?
$200.0M - $500.0M
In which country is Talkdesk most used?
United States
LinkedIn Page
United States, Canada, Europe
Pricing page
What is Talkdesk?
Talkdesk is the perfect solution for any business looking to provide an exceptional customer experience. With our automation-first customer experience solutions, your team will be able to optimize their most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint make us the perfect partner for any company that wants to deliver a better experience for their customers. Request a demo today to see how Talkdesk can help your business grow.
Why choose Talkdesk?
There are many reasons to choose Talkdesk as your business phone solution. Talkdesk is a cloud-based solution that is reliable, scalable, and easy to use. With Talkdesk, you can easily add new users and features as your business grows. Talkdesk also offers a wide range of integrations with popular business applications, so you can streamline your workflow. And because Talkdesk is a cloud-based solution, you can access it from anywhere, at any time.
Pro's & cons
Talkdesk provides exceptional customer service solutions that can help businesses optimize their customer service processes.
The speed of innovation, vertical expertise, and global footprint make Talkdesk the perfect partner for companies looking to deliver a better experience for their customers.
Requesting a demo is easy and convenient, so businesses can see how Talkdesk can help them grow quickly and efficiently.
Lack of customization options: One of the potential cons of Talkdesk is that it may not offer enough customization options to meet the specific needs of your business.
Limited integrations: Another potential con of Talkdesk is that it offers limited integrations with other software programs and systems, which could limit its usefulness for your business.
No free trial: Unlike many other customer service software programs, Talkdesk does not offer a free trial period, so you will need to pay for a subscription in order to use it.
High price: The price of a subscription to Talkdesk can be relatively high compared to similar customer service software programs on the market.
Higher learning curve: Due to its automation-first approach, Talkdesk may have a higher learning curve than some other customer service software programs that are more user-friendly from the start.
Talkdesk features
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Frequently asked questions
What does Talkdesk do?
Talkdesk is a cloud-based call center software that helps businesses optimize their customer service processes. It offers a wide range of features such as call routing, call recording, call monitoring, and analytics.
How can Talkdesk help businesses optimize their customer service processes?
Talkdesk can help businesses optimize their customer service processes by providing a wide range of features such as call routing, call recording, call monitoring, and analytics. By using these features, businesses can improve their customer service quality and efficiency.
What are the benefits of using Talkdesk?
The benefits of using Talkdesk include improved customer service quality and efficiency, increased sales and productivity, and reduced operational costs.
How quickly can Talkdesk be implemented?
Talkdesk can be implemented quickly and easily, with no need for complex on-premise hardware or software.
What are Talkdesk's global capabilities?
Talkdesk has global capabilities, with support for multiple languages and time zones.