NICE inContact
Company details
Company type
What is the website of NICE inContact ?
When was NICE inContact founded?
1997
How many employees does NICE inContact have?
1001 - 5000
What is the annual revenue of NICE inContact ?
$200.0M - $500.0M
In which country is NICE inContact most used?
United States
LinkedIn Page
Unknown
Pricing page
What is NICE inContact?
NICE is the perfect solution for organizations of all sizes around the globe who want to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
Why choose NICE inContact?
There are many reasons to choose NICE inContact as your contact center solution. Here are just a few:
-NICE inContact is a cloud-based solution, which means it is highly scalable and can be easily customized to fit your specific needs.
-NICE inContact offers a wide range of features, including automatic call distribution, call recording, and quality monitoring.
-NICE inContact is an affordable solution that can help you save on costs associated with traditional on-premise solutions.
-NICE inContact provides excellent customer support and training resources to help you get the most out of your investment.
Pro's & cons
NICE helps organizations create extraordinary customer experiences.
NICE helps organizations meet key business metrics.
NICE is the perfect solution for organizations of all sizes around the globe who want to improve their customer service and operations.
With NICE, you will be able to increase your efficiency and optimize your productivity.
By using Six Sigma methodology within the NICE software, it will enable you to reduce defects and achieve process improvement goals more effectively and efficiently than ever before!
High upfront cost: NICE can be a very expensive software solution for businesses, with the cost of the license being a major barrier to entry for many organizations.
Inflexible system: Once NICE is implemented, it can be very difficult and costly to make changes to the system. This inflexibility can limit the ability of businesses to adapt their customer experience strategies over time.
Lack of customization options: NICE does not offer much in terms of customization, which means that businesses may have to compromise on their desired customer experience in order to use the software effectively.
Difficult learning curve: The learning curve for NICE can be quite steep, especially for those who are not familiar with similar software solutions. This can make it challenging for businessesto get up and running with the system quickly and efficiently.
NICE CXone features
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Frequently asked questions
What is NICE?
NICE is a software platform that helps organizations collect, analyze, and act on customer feedback.
What are some of the features of NICE?
Some of the features of NICE include the ability to track customer satisfaction levels, identify customer pain points, and generate reports.
How many organizations use NICE?
Thousands of organizations use NICE, including some of the world’s largest companies.
What types of organizations use NICE?
Organizations of all types use NICE, including businesses, government agencies, and non-profits.
What are the benefits of using NICE?
The benefits of using NICE include improved customer satisfaction, increased customer loyalty, and higher sales.