LivePerson
Company details
Company type
What is the website of LivePerson ?
When was LivePerson founded?
1995
How many employees does LivePerson have?
1001 - 5000
What is the annual revenue of LivePerson ?
$200.0M - $500.0M
In which country is LivePerson most used?
United States
LinkedIn Page
Unknown
Pricing page
What is LivePerson?
Introducing the LivePerson Chatbot Platform! Our platform is a conversational AI solution that enables businesses to create a human-like experience for their customers. With our platform, businesses can easily set up a chatbot or voice agent that can interact with customers across social media, messaging, email, and more.
Our technology is powered by machine learning, and as businesses use the platform more, their chatbot or voice agent will become smarter and more personalized. The more a chatbot or voice agent is used, the better it will become at understanding the customer's needs and responding in a way that is helpful and relevant.
The LivePerson Chatbot Platform is easy to set up and use, and it's available to businesses of all sizes. With our platform, businesses can provide their customers with a uniquely human experience that will help them build lasting relationships. So why wait? Start building a relationship with your customers today with the LivePerson Chatbot Platform!
Why choose LivePerson?
LivePerson is a leading provider of live chat software and customer engagement solutions. Their platform helps businesses increase sales, conversions, and customer satisfaction by connecting them with their customers in real-time.
There are many reasons to choose LivePerson, but here are just a few:
- They have over 18 years of experience in the customer engagement space
- They serve over 18,000 businesses around the world
- They have a 97% customer retention rate
- They offer a free 14-day trial
LivePerson is a trusted and proven solution that can help businesses take their customer engagement to the next level. If you're looking for a live chat platform that can help you increase sales and conversions, then LivePerson is definitely worth considering.
Pro's & cons
Increased Customer Interaction: With the LivePerson Chatbot Platform, businesses can easily set up a chatbot or voice agent that can interact with customers across social media, messaging, email, and more. This increased interaction leads to improved customer satisfaction.
2.Improved Customer Service: The LivePerson Chatbot Platform helps businesses to create a human-like experience for their customers. This results in improved customer service as customers are dealing with a chatbot that understands their needs and concerns.
easy Integration: The LivePerson Chatbot Platform is easy to integrate with existing systems and applications. This makes it easier for businesses to get started with using the platform without having to put in extra time and effort into customizing it for their specific needs.
Improved Efficiency: The LivePerson Chatbot Platform helps businesses save time and resources by automating tasks that would otherwise be performed by human employees such as customer support or sales representatives. As a result, business efficiency is greatly increased as they can redirect these saved resources into other areas of the business.
Cost-Effective Solution: The LivePerson ChatbotPlatform provides an affordable solution for businesses looking to add conversational AI capabilities without breaking the bank. In addition, because the platform doesn’t require extra hardware or software licenses, there are no hidden costs associated with using it.
Limited to Pre-Written Responses: A chatbot's responses are limited to the pre-written answers that it is programmed with. This can often lead to frustration on the part of the customer, as they may not be able to get the answer they're looking for.
Can Be Difficult to Set Up: While some chatbots are easy enough for anyone to set up, others can be quite complex and require a fair amount of technical knowledge. This can make it difficult or even impossible for some businesses to set up a chatbot on their own.
May Not Be Very Accurate: Depending on how well a chatbot is programmed, it may not always give accurate answers to customer questions. This can again lead to frustration and ultimately result in customers going elsewhere for their needs.
Conversational Cloud features
AI/Machine Learning
API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Auto-Responders
Automated Scheduling
CRM
Frequently asked questions
What is the LivePerson Chatbot Platform?
The LivePerson Chatbot Platform is a cloud-based platform that enables businesses to create and deploy chatbots to communicate with their customers.
What are the benefits of using the LivePerson Chatbot Platform?
The benefits of using the LivePerson Chatbot Platform include the ability to quickly create and deploy chatbots, the ability to scale chatbots to meet the needs of businesses of all sizes, and the ability to create chatbots that are intelligent and engaging.
How does the LivePerson Chatbot Platform work?
The LivePerson Chatbot Platform works by providing businesses with the tools and infrastructure they need to create and deploy chatbots. The platform includes a library of pre-built chatbots, as well as the ability to create custom chatbots.
How will the LivePerson Chatbot Platform become smarter over time?
The LivePerson Chatbot Platform will become smarter over time through the use of artificial intelligence and machine learning. These technologies will allow the platform to better understand the needs of businesses and customers, and to provide more accurate and relevant responses to customer queries.
What types of customer interactions can the LivePerson Chatbot Platform handle?
The types of customer interactions that the LivePerson Chatbot Platform can handle include customer service, sales, and marketing. The platform can also be used to create chatbots that are specifically designed for customer support or for providing information to customers.