LiveOps
Company details
Company type
What is the website of LiveOps ?
When was LiveOps founded?
2000
How many employees does LiveOps have?
201 - 500
What is the annual revenue of LiveOps ?
$50.0M - $75.0M
In which country is LiveOps most used?
United States
LinkedIn Page
Unknown
Pricing page
What is LiveOps?
LiveOps is the ultimate contact center for your business. With our 20 years of expertise, we're the best in the business when it comes to delivering superior customer experiences. With our virtual Flex model, we're able to provide an agile, skilled workforce that can meet the fluctuations in contact volume at scale. With our agents working from the comfort of their own homes, your business can save on costs while still providing a high-quality customer experience. So why wait? Get in touch with us today to learn more about how we can help your business!
Why choose LiveOps?
There are many reasons to choose LiveOps as your cloud contact center solution. Here are just a few:
- LiveOps is the most reliable and scalable cloud contact center solution on the market
- LiveOps provides the best customer experience with features like real-time monitoring and reporting, omnichannel support, and intelligent routing
- LiveOps is the most cost-effective solution, with plans starting at just $1 per agent per hour
LiveOps is the perfect solution for any business that wants to improve its customer service and operations. Contact us today to learn more about how we can help you!
Pro's & cons
20 years of expertise: With our 20 years of expertise, we're the best in the business when it comes to delivering superior customer experiences.
Ultimate contact center for your business: Liveops is the ultimate contact center for your business, with a wide range of features and services designed to help you deliver an outstanding customer experience.
Superior customer experiences: With our proven track record in delivering superior customer experiences, you can be confident that your customers will be satisfied with your service.
Wide range of features and services: Our wide range of features and services are designed to meet all your needs, so you can focus on providing an excellent customer experience without having to worry about other aspects of your business.
Proven track record: We have a proven track record in delivering superior customer experiences, so you can be sure that we know what we're doing when it comes to providing excellent service."
Can be expensive: The upfront cost of setting up a Liveops contact center can be expensive. There may also be additional costs associated with using the Liveops platform, such as fees for add-on features or services.
Requires training and onboarding: To get the most out of Liveops, you'll need to invest in training and onboarding for your team. This can take some time and effort to get right, but it will pay off in the long run by providing your team with the skills they need to deliver superior customer experiences.
May not be suitable for all businesses: While Liveops can be a great solution for many businesses, it may not be suitable for every business type or size. It's important to evaluate whether Liveops is a good fit for your specific needs before signing up for an account.
LiveOps features
API
Automatic Call Distribution
Call Center Management
Call Logging
Call Recording
Call Routing
Call Scripting
Chat/Messaging
Frequently asked questions
What is Liveops?
Liveops is a cloud-based contact center and customer service platform.
What are the benefits of using Liveops for your business?
The benefits of using Liveops for your business include the ability to scale your customer service operations quickly and easily, as well as the flexibility to work with a large network of remote agents.
What is the virtual Flex model?
The virtual Flex model is a pay-as-you-go pricing model that allows businesses to only pay for the minutes they use.
How can Liveops help your business save on costs?
Liveops can help your business save on costs by eliminating the need for expensive hardware and software, as well as the need to train and manage in-house customer service staff.
How do Liveops agents work?
Liveops agents are independent contractors who work from home. They are available 24/7 and can be assigned to work on a variety of customer service tasks, such as taking calls, chat sessions, and email support.