Kustomer
Company details
Company type
What is the website of Kustomer ?
When was Kustomer founded?
2015
How many employees does Kustomer have?
51 - 200
What is the annual revenue of Kustomer ?
$25.0M - $50.0M
In which country is Kustomer most used?
United States
LinkedIn Page
Ireland, United States, Switzerland
Pricing page
What is Kustomer?
Kustomer is the perfect tool for businesses who want to provide exceptional customer service. It helps businesses grow by delivering personalized and efficient customer experiences. Kustomer enables fast, personalized, and efficient customer and agent interactions using complete customer visibility, seamless omnichannel conversations, intelligent automation, and easy, no-code customization to adapt to change. With Kustomer, businesses can build enduring customer relationships that drive better business results.
Why choose Kustomer?
There are many reasons why you might choose Kustomer as your customer service platform. Here are just a few:
-Kustomer offers a 360-degree view of each customer, meaning you can see every interaction they've had with your company in one place. This makes it easy to provide great customer service, as you can quickly and easily see all the information you need about a customer's history with your company.
-Kustomer also offers powerful tools for managing customer interactions, including the ability to create custom workflows and automate tasks. This can help you streamline your customer service operations and free up your team's time to focus on more important tasks.
-Kustomer integrates with a wide range of other business applications, making it easy to use alongside the other tools you're already using. This means you can continue using the tools you're familiar with while taking advantage of Kustomer's powerful customer service features.
Pro's & cons
Kustomer helps businesses grow by delivering personalized and efficient customer experiences.
Kustomer enables fast, personalized, and efficient customer and agent interactions using complete customer visibility, seamless omnichannel conversations, intelligent automation, and easy no-code customization to adapt to change.
With Kustomer businesses can build enduring customer relationships that drive better business results.
Personalized service: Customers are more likely to be satisfied with service when it is tailored specifically to them rather than being a one-size-fits-all approach.
5.Efficient: By automating certain tasks or processes, businesses can save time which in turn leads to cost savings.
High cost: One of the main cons of using Kustomer is the high cost. The price can be a barrier for small businesses who want to use the tool to improve their customer service.
Requires training: Another con of Kustomer is that it requires training in order to use all its features properly. This can be a time-consuming and costly process for businesses, especially small businesses who may not have the resources to invest in training their staff.
Complex interface: Some users have found the interface of Kustomer to be complex and difficult to use, which can lead to frustration and confusion when trying to use the tool effectively.
Kustomer features
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Auto-Responders
Frequently asked questions
What is Kustomer?
Kustomer is a customer service platform that helps businesses provide exceptional customer service.
What are the benefits of using Kustomer?
The benefits of using Kustomer include the ability to manage all customer interactions in one place, the ability to provide personalized customer service, and the ability to scale customer service operations.
How does Kustomer help businesses provide exceptional customer service?
Kustomer helps businesses provide exceptional customer service by offering a number of features, including the ability to manage all customer interactions in one place, the ability to provide personalized customer service, and the ability to scale customer service operations.
What features does Kustomer offer?
The features offered by Kustomer include the ability to manage all customer interactions in one place, the ability to provide personalized customer service, and the ability to scale customer service operations.
Why is Kustomer the perfect tool for businesses who want to provide exceptional customer service?
Kustomer is the perfect tool for businesses who want to provide exceptional customer service because it offers a number of features that make it easy to manage customer interactions, provide personalized customer service, and scale customer service operations.