Intercom
Company details
Company type
What is the website of Intercom ?
When was Intercom founded?
2011
How many employees does Intercom have?
501 - 1000
What is the annual revenue of Intercom ?
$200.0M - $500.0M
In which country is Intercom most used?
United States
LinkedIn Page
United States, Ireland
Pricing page
What is Intercom?
Intercom is a messaging platform that businesses can use to connect with customers. It's used by over 25,000 global organizations, including Atlassian, Amazon and Lyft Business, to deliver unparalleled user experiences at any scale. With Intercom, businesses can send over 500 million messages per month and engage with over 600 million monthly active end users.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Why choose Intercom?
There are many reasons to choose Intercom as your communication platform. Intercom is a powerful tool that allows you to stay in touch with your customers and team members easily and effectively. Here are just a few reasons why Intercom is the right choice for you:
Intercom is easy to use and set up. You can be up and running in minutes, and there is no need to download or install anything.
Intercom is available on all major platforms, including Windows, Mac, Linux, iOS, and Android. You can also use Intercom in your web browser.
Intercom has a wide range of features, including group chat, video chat, screen sharing, file sharing, and more. You can also use Intercom to create customer support tickets and track their status.
Intercom is highly customizable. You can choose from a variety of color schemes, fonts, and layouts to make Intercom fit your brand.
Intercom is reliable and secure. Your data is stored securely on Intercom's servers, and all communication is encrypted.
Intercom is backed by a team of experts. If you ever have any questions or need help, you can contact Intercom's customer support team.
Pro's & cons
Real-time messaging: Intercom lets businesses send messages in real time, so they can get an immediate response from customers.
Increased engagement: With Intercom, businesses can engage with customers more effectively and at a higher level than ever before.
Better customer experiences: By using Intercom, businesses can deliver unparalleled user experiences to their customers.
Scalability: With its large global user base, Intercom is able to scale with any business size or need.
Higher Costs: One of the main cons of using Intercom is that it can be quite costly for businesses, especially if they are trying to connect with a large number of customers. There are cheaper alternatives available that offer similar features.
Lack of Flexibility: Another downside to using Intercom is that it can be inflexible when it comes to certain features and customization options. This lack of flexibility may not work well for businesses that have specific needs or requirements.
Requires Technical Knowledge: In order to use Intercom effectively, businesses need someone on staff who has technical knowledge and knows how to use the platform properly. Otherwise, they run the risk of not getting the most out their investment.
Intercom features
@mentions
AB Testing
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Frequently asked questions
What is Intercom?
Intercom is a customer relationship management (CRM) and customer engagement platform that helps businesses communicate with customers on a one-to-one basis.
What is Intercom used for?
Intercom can be used for customer support, sales, marketing, and product engagement.
How do businesses use Intercom?
Businesses use Intercom to connect with customers in a more personal and efficient way. The platform provides a suite of tools to help businesses automate customer communication, including live chat, email, and in-app messaging.
What are the benefits of using Intercom?
The benefits of using Intercom include increased customer satisfaction, improved customer retention, and higher conversion rates.
How does Intercom help businesses connect with customers?
Intercom helps businesses connect with customers by providing a suite of tools to automate customer communication. Live chat, email, and in-app messaging are just some of the ways Intercom can help businesses connect with their customers.