Hiver
Company details
Company type
What is the website of Hiver ?
When was Hiver founded?
2011
How many employees does Hiver have?
51 - 200
What is the annual revenue of Hiver ?
$10.0M - $15.0M
In which country is Hiver most used?
United States
LinkedIn Page
Unknown
Pricing page
What is Hiver?
Hiver is the world’s first customer service platform built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Vacasa, and Zendesk use Hiver to deliver exceptional customer service, while saving hours of time and effort.
Why choose Hiver?
There are many reasons to choose Hiver as your email collaboration platform. First and foremost, Hiver is designed to help teams work together more efficiently. With Hiver, you can easily see who is working on what, and can quickly assign tasks or ask questions with @mentions. Hiver also offers a host of other features that make email collaboration easier, such as shared inboxes, email templates, and snoozing.
Another reason to choose Hiver is that it integrates with a number of other productivity tools, such as Google Apps, Slack, and Zendesk. This means that you can use Hiver alongside the other tools that you and your team already use, making email collaboration even easier.
Finally, Hiver offers excellent customer support. If you ever have any questions or need help using Hiver, you can contact their customer support team who will be happy to help.\
Pro's & cons
Hiver is built for Google Workspace, so teams can deliver fast and empathetic customer service right from Gmail.
Hiver helps teams track, collaborate on customer emails, and run advanced analytics and automations from the Gmail interface without sacrificing any time on learning new software or switching tabs.
Over 1500 companies use Hiver to deliver a better experience to their customers.
Hiver is easy to use and helps companies save time and money by delivering faster, more efficient customer service.
5.Hiver offers a free trial so companies can try it before committing to a paid subscription plan.
Hiver requires a paid subscription in order to use the platform, which may not be feasible for small businesses or businesses on a tight budget.
Hiver integrates with Gmail, which means that it can only be used by teams who are already using Gmail as their primary email client. This could exclude potential users who prefer other email platforms such as Microsoft Outlook or Apple Mail.
While Hiver promises to help teams deliver faster and more efficient customer service, there is no guarantee that it will actually lead to improved customer satisfaction levels or increased sales/revenue for businesses. In fact, if implemented poorly, Hiver could end up being a hindrance rather than a help when it comes to providing excellent customer service.
Hiver features
@mentions
Access Controls/Permissions
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Routing
Frequently asked questions
What is Hiver?
Hiver is a customer service platform that enables businesses to manage their customer service operations more efficiently.
What is Hiver's purpose?
Hiver's purpose is to help businesses streamline their customer service operations and improve customer satisfaction levels.
What are the benefits of using Hiver?
The benefits of using Hiver include increased efficiency in customer service operations, improved customer satisfaction levels, and the ability to integrate with other Google Workspace applications.
How is Hiver different from other customer service platforms?
Hiver is different from other customer service platforms in that it is specifically designed for businesses that use Google Workspace.
Is Hiver only for use with Google Workspace?
No, Hiver can be used with any email service provider.