Helpshift
Company details
Company type
What is the website of Helpshift ?
When was Helpshift founded?
2012
How many employees does Helpshift have?
51 - 200
What is the annual revenue of Helpshift ?
$15.0M - $25.0M
In which country is Helpshift most used?
United States
LinkedIn Page
Unknown
Pricing page
What is Helpshift?
Introducing Helpshift, the world's best in-app help experience. Whether you're a customer or an employee, Helpshift is designed to make your life easier. With a simple, streamlined interface, Helpshift makes it easy to connect with a customer care agent and get the answers you need. Plus, with automated solutions to many common issues, you can get back to what you were doing quickly and easily. Whether you're a customer or an employee, Helpshift is the best way to get help on your mobile device. So why wait? Download Helpshift today!
Why choose Helpshift?
There are many reasons to choose Helpshift as your customer support solution. First and foremost, Helpshift is built specifically for customer support, so you know that you're getting a platform that is designed to meet the needs of your support team. Additionally, Helpshift offers a number of powerful features that can help you deliver an outstanding customer support experience, including:
- A self-service knowledge base that your customers can use to find answers to their questions without needing to contact support
- An AI-powered chatbot that can handle simple customer queries, freeing up your support team to focus on more complex issues
- A robust ticketing system that gives you all the tools you need to manage customer support requests effectively
- Detailed analytics that can help you track your support team's performance and identify areas for improvement
Additionally, Helpshift is highly customizable, so you can tailor the platform to meet the specific needs of your business. And because Helpshift is available as a cloud-based solution, you can get up and running quickly and easily.
So why choose Helpshift? There are many reasons, but ultimately it comes down to the fact that Helpshift is a powerful, feature-rich platform that can help you deliver an outstanding customer support experience.
Pro's & cons
Helpshift is easy to use, with a simple and streamlined interface.
Helpshift makes it easy to connect with a customer care agent.
Automated solutions make it easy to get back to what you were doing quickly and easily.
Helpshift is the best way to get help on your mobile device because it was designed specifically for mobile devices.
You can download Helpshift today and start using it right away!
Requires Internet Connection: Helpshift requires an internet connection in order to work. This can be a problem for users who do not have access to a reliable internet connection or who live in areas with poor internet coverage.
May Not Be Available in All Languages: Helpshift may only be available in certain languages, which could make it difficult for users who do not speak one of the supported languages to get help from customer care agents.
Automated Solutions May Not Always Be accurate: The automated solutions offered by Helpshift may not always be accurate, which could lead to frustration for users who are looking for help with their mobile devices.
Helpshift features
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Auto-Responders
Frequently asked questions
What is Helpshift?
Helpshift is a customer support platform that helps businesses provide better customer service.
What is the purpose of Helpshift?
The purpose of Helpshift is to help businesses provide better customer service by providing a platform for them to manage customer queries, complaints, and feedback.
How does Helpshift work?
Helpshift works by providing a customer support platform for businesses to use. businesses can use Helpshift to manage customer queries, complaints, and feedback.
What are the benefits of using Helpshift?
The benefits of using Helpshift include the ability to provide better customer service, the ability to manage customer queries and complaints, and the ability to get feedback from customers.
How can I get started with Helpshift?
To get started with Helpshift, businesses can sign up for a free trial.a