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What is Help Scout?
Help Scout is the perfect solution for businesses looking to provide fast, friendly and personal customer support. With a sleek and intuitive interface, Help Scout makes it easy for your team to quickly respond to customers by email or live chat. With a built-in knowledge base, Help Scout also makes it simple to provide comprehensive help content to your customers. Plus, with a host of powerful features like best-in-class reporting, 50+ integrations and a robust API, Help Scout has everything you need to provide great support at scale.
Why choose Help Scout?
There are many reasons to choose Help Scout over other customer support software solutions. First and foremost, Help Scout is incredibly easy to use. Even if you're not tech-savvy, you'll be able to set up and use Help Scout with no problem.
Help Scout also offers a great deal of flexibility. You can use it for email support, live chat, or even Knowledge Base management. No matter what your customer support needs are, Help Scout can meet them.
Help Scout is also very affordable, especially considering all the features it offers. You can get started with a free plan, and then upgrade to a paid plan if you need more features.
Finally, Help Scout provides excellent customer service. If you have any questions or problems, the Help Scout team is always happy to help.
Pro's & cons
Quick responses: Help Scout makes it easy for your team to quickly respond to customers by email or live chat.
Knowledge base: Help Scout also makes it simple to provide comprehensive help content to your customers.
Reporting: With a built-in reporting feature, Help Scout provides everything you need to track customer support activity and measure success.
Integrations: With over 50 integrations, Help Scout integrates with all the tools you need to provide great customer support at scale.
API: The robust API allows you to customize and extend the functionality of Help Scout to meet your specific needs.
Lack of phone support: One of the potential cons of Help Scout is the lack of phone support. While Help Scout offers email and live chat support, some customers may prefer to speak to customer service representatives over the phone.
Limited integrations: Another potential con of Help Scout is its limited integration options compared to other customer service software solutions. While Help Scout integrates with 50+ popular business applications, some businesses may need a more robust set of integrations for their customer service needs.
No free trial: Unlike many other customer service software solutions, Help Scout does not offer a free trial period for its paid plans. This could be a dealbreaker for businesses who are undecided about whether or not they want to use the product long-term.
Help Scout features
Archiving & Retention