Freshworks
Company details
Company type
What is the website of Freshworks ?
When was Freshworks founded?
2010
How many employees does Freshworks have?
1001 - 5000
What is the annual revenue of Freshworks ?
$200.0M - $500.0M
In which country is Freshworks most used?
United States
LinkedIn Page
United States, Europe, India, Australia
Pricing page
What is Freshworks?
Looking for a software that makes it effortless for you to delight your employees and customers? Well, look no further than Freshworks! With their ridiculously easy-to-use software, Freshworks makes it effortless for you to delight your employees and customers. Whether you're looking for a way to improve your customer experience or your employee experience, Freshworks has you covered. With their affordable, quick to implement, and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience and employee experience. So what are you waiting for? Get your hands on the best software on the market with Freshworks!
Why choose Freshworks?
There are many reasons to choose Freshworks as your go-to business software. For one, Freshworks provides a suite of tools that can cover nearly every aspect of your business, from customer relationship management (CRM) to human resources (HR) to project management. This means that you can have all of your business needs met in one place, which can save you time and money.
In addition, Freshworks is known for being user-friendly and easy to learn. This means that you and your team will be able to get up and running quickly, without having to invest a lot of time in learning a new system. Freshworks also offers excellent customer support, so if you ever have any questions or run into any problems, you can rest assured that someone will be there to help you out.
Overall, Freshworks is a great choice for businesses of all sizes. If you're looking for a comprehensive, easy-to-use software solution that can cover all of your needs, Freshworks is definitely worth considering.
Pro's & cons
Easy to Use: The software is designed to be easy to use, so you can focus on your business goals instead of learning a new tool.
Affordable: Freshworks offers a variety of pricing options that are designed to fit your budget.
Quick Implementation: The software is quick to implement, so you can start using it right away to improve your customer experience or employee experience.
End User Design: The software is designed with the end user in mind, so you can be sure that your employees and customers will love using it.
More than 50,000 Satisfied Companies Worldwide: With more than 50,000 satisfied companies worldwide, you can be sure that Freshworks is the right choice for your business needs.
Some features are behind a paywall: While Freshworks offers a lot of features for free, some of the more advanced features are locked behind a paywall. This can be frustrating for users who need those features but don't want to pay for them.
The interface can be confusing: For new users, the interface can be confusing and difficult to navigate. There are a lot of options and menus that can make it overwhelming to find what you're looking for.
The free plan has limitations: The free plan is very limited in terms of storage space, number of users, and number of integrations that you can use. This can make it difficult to fully test out the software before committing to a paid plan.
Freshdesk features
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Frequently asked questions
What is Freshworks?
Freshworks is a cloud-based customer engagement software company that provides a suite of products to help businesses better connect with their customers and manage their customer relationships.
What are the benefits of using Freshworks software?
The benefits of using Freshworks software include the ability to better manage customer relationships, connect with customers across channels, and automate customer support processes.
How is Freshworks software designed?
Freshworks software is designed to be user-friendly and intuitive, with a focus on making it easy for businesses to connect with their customers.
How many companies use Freshworks software?
Hundreds of thousands of businesses worldwide use Freshworks software.
Why is Freshworks software a good choice for businesses?
Freshworks software is a good choice for businesses because it is easy to use, offers a suite of powerful customer engagement tools, and is used by hundreds of thousands of businesses worldwide.