Five9
Company details
Company type
What is the website of Five9 ?
When was Five9 founded?
2001
How many employees does Five9 have?
1001 - 5000
What is the annual revenue of Five9 ?
$500.0M - $1.0B
In which country is Five9 most used?
United States
LinkedIn Page
Europe, the Middle East, Africa
Pricing page
What is Five9?
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately delivers a better customer experience. With Five9, your contact center can evolve with your business and deliver the best possible customer experience.
Why choose Five9?
There are many reasons to choose Five9 as your contact center solution. Here are just a few:
- Five9 is the industry leader in cloud contact center solutions, with over 18 years of experience.
- Five9 offers a complete suite of features, including omnichannel support, AI-powered self-service, and advanced analytics.
- Five9 is highly scalable and can be easily adapted to changing business needs.
- Five9 is reliable and secure, with 99.999% uptime and industry-leading data security.
- Five9 integrates with leading CRM and ERP systems, making it easy to use with your existing infrastructure.
- Five9 offers a free trial so you can try out the solution before committing to it.
There are many reasons to choose Five9 as your contact center solution. These are just a few of them. To learn more, contact us today or visit our website.
Pro's & cons
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually.
Five9's solutions are designed to help organizations improve customer engagement and drive better business outcomes.
Five9 offers a suite of features that helps organizations deliver a great customer experience, including omnichannel support, AI-powered self-service, and analytics tools.
Five9's platform is reliable and scalable, making it easy for organizations to grow their contact center operations as their business expands.
5.Five9 provides excellent customer support to help organizations get the most out of their investment in the platform.
Lack of customization options: One of the Five9 cons is that it doesn’t offer as much customization as some of its competitors. This can be a drawback for businesses that want to have more control over their contact center solution.
Limited integrations: Another Five9 con is that it has limited integrations compared to other cloud contact center solutions on the market. This can make it difficult to connect Five9 with other applications and systems your business uses.
call quality issues: Some customers have reported call quality issues with Five9, such as dropped calls and static on the line. While these issues may not be widespread, they can be a problem for businesses that rely heavily on voice communications.
Outages: There have been several reports of outages affecting Five9 customers, which can obviously be a major issue for businesses that rely on the service for customer support.
Pricing: One common complaint about Five9 is its pricing, which some customers find to be higher than similar solutions from other providers.
Five9 features
AI/Machine Learning
API
Activity Dashboard
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Frequently asked questions
What does Five9 do?
Five9 is a cloud-based contact center software solution that helps businesses manage customer interactions.
What are some of the features of the Five9 platform?
Some of the features of the Five9 platform include omnichannel support, automatic call distribution, predictive dialing, and call recording.
How does the Five9 platform help businesses?
The Five9 platform helps businesses by providing a comprehensive solution for managing customer interactions. It also helps businesses keep track of customer interactions and improve customer service.
Why is the Five9 platform reliable and secure?
The Five9 platform is reliable and secure because it is hosted in the cloud. This means that businesses can rely on Five9 to provide a secure and reliable solution for managing customer interactions.
How scalable is the Five9 platform?
The Five9 platform is highly scalable. This means that businesses can easily add or remove users from the platform as needed.