eGain
Company details
Company type
What is the website of eGain ?
When was eGain founded?
1997
How many employees does eGain have?
501 - 1000
What is the annual revenue of eGain ?
$75.0M - $100.0M
In which country is eGain most used?
United States
LinkedIn Page
Unknown
Pricing page
What is eGain?
Introducing the eGain Customer Engagement Hub! The eGain Customer Engagement Hub is the cloud customer engagement hub software that helps improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. With the eGain Customer Engagement Hub, companies can unify their fragmented sales engagement and customer service operations into a single, central hub. With a single view of all customer interactions, companies can better serve their customers, drive sales, and increase profitability.
Why choose eGain?
There are many reasons to choose eGain, but some of the most important ones include:
1. eGain is a leading provider of customer engagement and digital customer experience solutions, with over 2,000 customers in more than 30 countries.
2. eGain has been recognized as a leader by major industry analysts, including Gartner, Forrester, and Ovum.
3. eGain's solutions are used by some of the world's largest companies, including IBM, American Express, Comcast, and Vodafone.
4. eGain has a strong focus on innovation, with over 200 patents granted or pending.
5. eGain has a proven track record of success, with over 20 years of experience in the customer engagement space.
Pro's & cons
Improve customer experience: The eGain Customer Engagement Hub helps companies improve customer experiences by unifying sales and customer service operations into a central hub.
Optimize service processes: With the eGain Customer Engagement Hub, companies can optimize their service processes by having a single view of all customer interactions.
Drive sales growth: By improving customer experiences and optimizing service processes, the eGain Customer Engagement Hub can help companies drive sales growth.
Increase profitability: The eGain Customer Engagement Hub can help companies increase profitability by unifying their operations, improving customer experiences, and optimizing their service processes.
Requires a Learning Curve: The eGain Customer Engagement Hub is a complex piece of software that requires some time for users to learn and become proficient in using all its features.
Limited Functionality for Some Users: While the eGain Customer Engagement Hub offers a wide range of features, some users may find that certain features are not available or not as robust as they would like them to be.
High Upfront Costs: The eGain Customer Engagement Hub is not a cheap piece of software, and companies will need to make a significant investment in order to purchase and implement it.
Requires Integration with Other Systems: In order for the eGain Customer Engagement Hub to work properly, it needs to be integrated with other company systems such as CRM and ERP systems. This can add complexity and cost to the implementation process.
Needs Regular Maintenance and Updates: The eGain Customer Engagement Hub must be regularly maintainedand updatedin order toprevent security vulnerabilitiesandto keep upwith changes in the customer engagement landscape.
eGain Suite features
API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
CRM
Communication Management
Content Creation
Content Management
Frequently asked questions
What is the eGain Customer Engagement Hub?
The eGain Customer Engagement Hub is a cloud-based customer engagement platform that helps organizations deliver exceptional customer experiences across all channels.
What are the benefits of using the eGain Customer Engagement Hub?
The benefits of using the eGain Customer Engagement Hub include improved customer satisfaction, reduced customer churn, and increased revenue.
How does the eGain Customer Engagement Hub help improve customer experience?
The eGain Customer Engagement Hub helps improve customer experience by providing a single, unified view of the customer across all channels, as well as powerful engagement tools that help agents resolve issues quickly and efficiently.
How does the eGain Customer Engagement Hub help optimize service processes?
The eGain Customer Engagement Hub helps optimize service processes by automating key tasks, such as case management, knowledge management, and reporting.
How does the eGain Customer Engagement Hub help grow sales?
The eGain Customer Engagement Hub provides a complete set of features and functionality to help organizations deliver an exceptional customer experience.