Drift
Company details
Company type
What is the website of Drift ?
When was Drift founded?
2015
How many employees does Drift have?
501 - 1000
What is the annual revenue of Drift ?
$100.0M - $200.0M
In which country is Drift most used?
United States
LinkedIn Page
Unknown
Pricing page
What is Drift?
The Drift Conversation Cloud is the perfect way to connect with your customers. With this product, you will be able to personalize experiences that lead to more quality pipeline, revenue, and lifelong customers. With the help of the Drift Conversation Cloud, you will be able to deliver a more engaging experience with artificial intelligence (AI) at all stages of the customer journey. With this product, you will be able to connect with your customers in a whole new way. So, if you are looking for a way to boost your business, then the Drift Conversation Cloud is the product for you!
Why choose Drift?
There are many reasons to choose Drift as your go-to conversation platform. For one, Drift is the only platform that offers both human and artificial intelligence tools to help you have better conversations with your customers. With Drift's human+AI model, you can provide a more personalized experience for your customers while still getting the benefits of scale.
Another reason to choose Drift is that it is the only platform that offers real-time messaging. This means that you can respond to your customers' questions and concerns as soon as they arise, rather than waiting for them to come to you. This makes for a much more responsive customer service experience.
Finally, Drift is a great choice because it integrates with a number of other platforms. This makes it easy to use Drift as part of your existing workflow, rather than having to build a new one from scratch.
Pro's & cons
The Drift Conversation Cloud helps you connect with your customers on a personal level, leading to more quality pipeline and revenue.
With this product, you will be able to personalize customer experiences for lifelong loyalty.
The Drift Conversation Cloud is easy to use and cuts down on time spent training employees on how to best serve customers.
This product is also affordable and offers a free trial so that businesses can test it out before committing fully.
It has been used by many large companies successfully and has proven its efficacy in the business world.
Requires a lot of data: In order to personalize experiences, the Drift Conversation Cloud requires a lot of data. This data includes customer contact information, purchase history, and demographic information.
Can be overwhelming: The sheer amount of data that the Drift Conversation Cloud can collect can be overwhelming for some users. Additionally, if not used correctly, this product can lead to more spam calls and emails than before.
Not all customers want personalized experiences: Some customers may feel like they are being spied on or treated like a number instead of an individual when they receive personalized experiences from businesses using the Drift Conversation Cloud. This could lead to them feeling alienated and less likely to do business with that company in the future.
Drift features
@mentions
AB Testing
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Frequently asked questions
What is the Drift Conversation Cloud?
The Drift Conversation Cloud is a cloud-based customer relations management (CRM) tool that helps businesses manage customer interactions and connect with their customers.
What are the benefits of using the Drift Conversation Cloud?
The benefits of using the Drift Conversation Cloud include the ability to manage customer interactions in one place, connect with customers in real time, and use artificial intelligence to automate customer service tasks.
How does the Drift Conversation Cloud help you connect with your customers?
The Drift Conversation Cloud helps you connect with your customers by providing a platform for real-time communication and customer management.
How does the Drift Conversation Cloud use artificial intelligence?
The Drift Conversation Cloud uses artificial intelligence to automate customer service tasks, such as responding to customer inquiries and providing customer support.
Why should you use the Drift Conversation Cloud?
You should use the Drift Conversation Cloud because it provides a platform for real-time communication and customer management, and because it uses artificial intelligence to automate customer service tasks.