Bright Pattern
Company details
Company type
What is the website of Bright Pattern ?
When was Bright Pattern founded?
2010
How many employees does Bright Pattern have?
51 - 200
What is the annual revenue of Bright Pattern ?
$15.0M - $25.0M
In which country is Bright Pattern most used?
United States
LinkedIn Page
Unknown
Pricing page
What is Bright Pattern?
Bright Pattern is a contact center that provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. With Bright Pattern, companies can provide a world-class customer experience that builds lasting relationships and delivers bottom-line results.
Why choose Bright Pattern?
There are many reasons why you might choose Bright Pattern as your contact center software provider. Here are just a few:
-Bright Pattern offers a comprehensive set of features for contact centers of all sizes.
-The software is easy to use and can be quickly deployed.
-The company has a strong track record of providing excellent customer service.
-Bright Pattern provides a free trial so you can try out the software before making a commitment.
Pro's & cons
Innovative and powerful AI-powered contact center.
Simplifies customer interactions with the help of AI technologies.
Provides a more personalized experience to customers with the help of advanced analytics and machine learning algorithms.
Helps reduce operational costs by automating repetitive tasks such as data entry, call routing, etc.
Enhances agent productivity by providing them with real-time guidance and suggestions during customer interactions.
Bright Pattern may be too simplistic for some companies that require more complex features from their contact center software.
Some users have complained that the user interface is not very intuitive and can be difficult to learn.
There have been reports of customer service issues, with some users stating that they have had difficulty getting in touch with a human representative when they need help.
4.The price of Bright Pattern's subscription plans may be too expensive for some companies on a tight budget.
Bright Pattern features
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Appointment Management
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Frequently asked questions
What is Bright Pattern?
Bright Pattern is a cloud-based customer contact center software solution that enables companies to manage all their customer interactions in one place.
What are the features of Bright Pattern?
Bright Pattern offers a number of features including omnichannel support, artificial intelligence, real-time analytics, and a robust API.
How does Bright Pattern benefit companies?
Bright Pattern benefits companies by providing a centralized platform for managing customer interactions, which can help improve customer satisfaction and loyalty. Additionally, the use of artificial intelligence and real-time analytics can help companies optimize their contact center operations and improve agent performance.
How is Bright Pattern deployed?
Bright Pattern is deployed via the cloud, which makes it easy to set up and scale as needed.
What channels does Bright Pattern support?
Bright Pattern supports a variety of channels including voice, chat, email, and social media.